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Welcome to our Policy & Ethos page. At Little Footsteps Hub™, policies are not just documents, they are promises. Each one reflects our commitment to emotional safety, dignity-led practice, and legacy-driven systems change.We invite you to explore the foundations that guide our work with families, professionals, and collaborators.

Privacy Policy

Referral & Escalation Policy

Safeguarding & Emotional Safety Policy

Complaints Procedure

Our Ethos

We are:

•  Trauma-responsive – We respond with presence, not procedure

•  Neurodivergent-aware – We honour sensory, emotional, and relational needs

•  Unapologetically protective – We name harm and hold boundaries

•  Legacy-led – Our work is built to last, not just to comply

Equality, Diversity & Inclusion Statement

Accessibility Statement

Data Protection Policy

Refund & Cancellation Policy

Community Values & Behaviour Code

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Little Footsteps Hub

We guide SEND families and vulnerable adults through complex systems with trauma-informed care, strategic advocacy, and sanctuary-led support — because peace isn’t a luxury, it’s a right.

© 2025 Little Footsteps Hub | Company No. 16459188  | Registered in England & Wales | 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE  ICO Registration No. ZB676362 | Committed to safeguarding data with care  | Exploring CIC registration to deepen borough-by-borough support for SEND families 

Use of the term “Hub” reflects our community-led, multi-service model. It does not imply separate legal incorporation. We operate with a trauma-informed, safeguarding-first approach. Content is for informational purposes only and does not constitute legal, clinical, or housing advice.

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